Managed Services
Device and Terminal Support
Procurement, provisioning, monitoring and lifecycle support for laptops, handsets and terminals across every site you run.
Fleets that stay working
Device estates decay quietly: unpatched handsets, terminals nobody owns, laptops that leave with an employee. We take the whole lifecycle — specification and procurement, secure provisioning, monitoring, patching, break-fix and secure retirement — and give you one accurate inventory of what you have.
What is included
- Specification and procurement advice, vendor-neutral
- Secure provisioning with device management enrolled from day one
- Patch and firmware cycles managed on a schedule you can audit
- Break-fix support with defined response times
- Secure wipe and certified disposal at end of life
How we work
The same four stages on every engagement, whatever its size.
- 01DiscoverWe learn your goals, your users and your constraints, then write down what success will actually look like in numbers before anyone designs anything.
- 02DesignWireframes and polished interfaces built around real user journeys, with the architecture designed alongside them rather than bolted on afterwards.
- 03BuildClean, performant, secure engineering on current technologies. Peer-reviewed code, CI gates and a working demo you can use at the end of every sprint.
- 04Launch & SupportSmooth delivery with monitoring, alerting and a rollback path, plus training for your team and an ongoing maintenance and improvement cycle.
What you receive
Concrete artefacts, handed over and owned by you.
Device inventory
Provisioning standard
Support SLA
Lifecycle reporting
Ready when you are
Ready to talk about device and terminal support?
Send us the problem you are trying to solve. You will get a considered reply from an engineer, not a templated sales response.
- Reply within one business day
- NDA signed before details
- No obligation, no hard sell
Or write to us directly at info@smartforum.org